Job Purpose
• To support the Relationship manager to develop and maintain a portfolio of the section.
• To back up the Relationship manager in his/her absence.
• To promote NBF’s Retail Priority Banking products & investment.
• To increase wallet share of NBF amongst our Retail & Corporate Client.
• To ensure cross sell of NBF’s Retails products
• Assure immediate processing of all applications received from customers
• To be aware of any market changes from competition to effectively manage customer objection handling
• Provide constructive and constant feedback to bank staff on improvement of: products, services and processes etc., which may either reduce TAT or costs or enhance customer experience.
• Be an effective team player and contribute to achievement of goals based on the Key Performance Indicators issued from time to time.
Key Accountabilities
To ensure that the assigned targets are met as per the agreed budget within an acceptable risk parameters.
• Motivate, develop, appraise and maintain regular communication with, team members with a view to ensuring that their individual and collective performance is of the required standard.
• To make sure that all dormant accounts are being followed up until activation.
• To make sure that all security items in the department are balanced all time.
To understand specific needs of the customer and offer tailored solutions for transaction banking services.
To ensure agreed service expectations of the customers are met on a regular basis & insure frequent call reports to be submitted to line manager for existing and new client visits.
Other Accountabilities
To follow up on documentation to ensure ongoing compliance as per approved terms and conditions Bank compliance policies.
Monitor and ensure compliance with internal / external commitments such as excesses / documentation deferrals / disbursements etc.
To review client files and ensure they are constantly updated in line with the bank’s internal audit standards.
• To daily check all reports related to the segment and provide relationship manager a feedback for all reports in daily basis.
Other Accountabilities
Job Context
• To make sure that all services provided in the segment are as per banking service standard as well as staff attendance & appearance.
• To make sure that all tools are in order & request to provide the best customer service
as well as insuring that the bank control is in place.
Education
Experience and Skills
Professional Qualifications
• MBA/ Banking Diploma / CAIIB/ CA/CFA preferred
Work Experience
• Minimum 3-5 years of banking experience with at least 2 years in a Relationship
Management role
• Good knowledge on credit compliance and risk management.
• Knowledge of Branch Operational Procedures and Policies.
• Adequate knowledge on different sales techniques.