Job Purpose
• Responsible for Quality Management function in the IS&T Department. Responsible for the formulation, implementation and reviewing of all Policies, Procedures in the IS&T Department.
• Implement and maintain Integrated Management System based on Industry Best Practices and Standards
• Implement and ensure the effectiveness of IT Controls Framework.
• Operation of IT Project Management Office.
• Assist Head of IT Governance in strategic matters.
Key Accountabilities
1. Implement and maintain Integrated Management System based on ISO and other relevant international standards and best practices.
2. Ensure documentation control as per the organization policy
3. Risk Management and Control Design Effectiveness
4. Ensure Compliance to the Quality Management standards
5. Compliance to Policies and Procedure
6. Competency Management
7. Issue Management and inter departmental liaison.
8. Coordinate internal and external audits
9. Facilitate Management Review
10. Customer Satisfaction and Complaint Handling
11. Staff Engagement
12. Delivery & Support
13. Project Management Office
14. Assist Head of IT Governance in strategic and tactical matters
15. Information & Data Literacy
16. Communication & Collaboration
Other Accountabilities
Other Accountabilities
Job Context
• Works under the direction of the Unit Head of IT Governance and with the various stakeholders to ensure Quality of IT Service Delivery.
• IT Risk Management
• Implementation, maintenance and integrity of IS&T Quality Management system.
• IT Control Framework design.
Education
Experience and Skills
Education level (Desired/Equivalent)
• IT or Commercial Degree required
• Certification in ISO 9K Lead Auditor
• ITIL Foundation Level
• COBIT (Preferred)
• Project Management Certification (Preferred)
• ISO 20K Auditor/Lead Auditor/Consultant (Preferred)
• ISO 27K Auditor/Lead Auditor (Preferred)
Work Experience
• Minimum of 5-7 years previous IT or Business experience
• Minimum of 2-3 years as a certified Quality specialist (Preferred)
• Experience in management role (Preferred)
• Knowledge and experience in Industry best practices and standards.
Skills
• Excellent command of English. Arabic language is an added advantage.
• Project Portfolio Management.
• Planning and organising skills.
• Attention to detail.
• Quality Management knowledge and experience.
• Communications skills.
• Relationship skills.
• Coaching Skills.
Competencies Required for the Role
• Communicating effectively
• Results orientated
• Decisive decision making ability
• Ability to shoulder responsibility
• Attention to detail
• Team player