Job Purpose
• To Fulfil the customer requirements over the cash counter by; Receiving cash, cheques, Transfer between customer’s accounts, In-house clearing, outward clearing, Issuing manager cheques, collecting charges for retail customers.
• Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.
• Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.
• To train all the tellers whenever required in the branch
• Responsible to manage teller functions in the branch to ensure the delivery of quality service to customers, maintenance of operational controls and continuous improvement efficiency
• Ensure that procedure laid down in operations manual are followed and proper control is in place to avoid operational losses/Risk
• Deal with the assigned security company regarding delivery / collection of cash from the central bank and / or other branches as well collection of chq from CDM which deliver by security company
• Ensure that soiled notes are deposited at the central bank at regular intervals
• Arrange new note stocks for festive seasons
• Perform any other duties or responsibilities consistent with the role as assigned by management .i.e. back up of SOCS
Key Accountabilities
• To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
• At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.
• To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Upon request provide on-the-job training to colleagues.
Other Accountabilities
• Undertake other duties at similar level when required.
• Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.
• To keep abreast with Central Bank Regulations with regard to counter transactions.
• Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.
Other Accountabilities
Job Context
A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.
• Processing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.
Education
Experience and Skills
Skills
• Counter related functions - Knowledge and skill to identify forged currency notes
• Cash management - Good interpersonal skills
• Clearing & Collection - Good communication skills
• Basic computer skills
Work Experience
A minimum of 3 years experience in branch operations with specific to cash management