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Relationship Manager - Business Banking/Commercial Banking Job

Date:  18-Oct-2019
Business Unit:  CIBG
Job ID:  76
Job Purpose

To independently manage a portfolio of credit relationships in accordance with the set revenue and risk objectives. To market new borrowing relationships in line with the stated credit appetite of the bank. To act as an independent contact with internal / external customers so as to enhance customer satisfaction.

Key Accountabilities

Independently manage a portfolio of borrowing relationships - Risk and Revenue responsibility.

Liaise with Unit Head and Business Credit for various routine transactions/ portfolio review and PDR.

Timely completion and perfection of Security Documentation and follow up to ensure ongoing compliance as per approved terms and conditions.

Compliance with Bank Policy, & department procedure guidelines

Interaction with other departments within the bank to effectively and efficiently deliver products and services to clients
People Management

Other Accountabilities
Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

The job holder would need to contribute/support Unit Head /Senior Management in various assignments / Bank projects from time to time.


Frameworks, Boundaries & Decision Making Authorit

Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities.


The role has no delegated authority & must operate within approvals provided by the relevant authority. The job-holder is expected to escalate issues and make recommendation for approval.

Bachelor’s Degree related to a business field such as Accounting, Commerce and Economics
Masters degree in economics, Business studies (MBA), or a relevant business discipline, CFA, etc
Experience and Skills

Minimum 5-6 years banking experience in relationship management. Knowledge of corporate banking products and UAE market knowledge is preferable.

Behavioural Competencies
Change and Innovation - Advanced
Change and Innovation - Proficient
Communication - Advanced
Communication - Proficient
Delivering Value - Advanced
Empowering and developing self and others - Advanced
Evaluating and Solving Challenges - Advanced
Evaluating and Solving Challenges - Proficient
Results Orientation - Advanced
Results Orientation - Proficient
Vision and Strategy - Advanced
Working and collaborating with others - Advanced
Working and collaborating with others - Proficient
Technical Competencies
Relationship Management-Proficient
Service Excellence-Advanced
Product Knowledge-Proficient
Financial Analysis-Advanced
Credit Risk Analysis-Proficient
Business Development-Proficient
Governance, Compliance and Audit-Proficient

Job Segment: Bank, Banking, Business Development, Relationship Manager, Manager, Finance, Sales, Customer Service, Management