Job Purpose
To manage a team within a pre-assigned section in Trade Services with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.
Key Accountabilities
Independently plan, develop, carry out and supervise a range of activities within a pre-assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Undertake other duties at a similar level or at a higher as required when requested by line management
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Trade Services of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to Trade License RPA
• Perform business continuity recovery team activities
Other Accountabilities
Other Accountabilities
Job Context
Assist in Trade services roll out of new products by interacting with cross functional teams
Education
Experience and Skills
• 3 year’s prior experience in banking operations or Trade Finance Back office experience
• Basic computer skills
• Good English language aptitude