Job Purpose

To manage a section of the Trade Services operations as per NBF Policies and Procedures, Regulatory guidelines and ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.

Key Accountabilities

    First point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.
    Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.
    Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.
    Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals. 
    EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.
    Ensure self and staff carry out the functions as per NBF policies and procedures, regulatory guidelines and relevant ICC rules.
    Responsible for prompt replies to all messages/faxes/queries from counter parties, Business and customers. Ensure that reporting staff too are following the same.
    Ensure that all swift messages prepared by the Section are completed, EOD review of all NACK/Pending items; acknowledgement of successful transmissions.
    Responsible for reviewing all BOD reports (online and T24/FINASTRA reports) for the section and EOD review of all pending items (IHLD/INAU reports) to ensure that the team maintains a clean desk policy.
    Responsible for upkeep of all transaction files handled by the Section including physical balancing of outstanding items on a regular basis.
    Responsible for movement of completed files to off-storage and retrieval as and when required
    Strict compliance to Anti Money Laundering guidelines & Bank’s Compliance policy
    Responsible for raising ORER for all incidents and ensure recommended controls are implemented and strictly adhered to.

Other Accountabilities

Other Accountabilities

Job Context

•    Maintenance of MIS of various processes handled by the section. 
•    Back up to Document Processor/Verifiers/Document Checkers
 

Education

Experience and Skills

    Minimum Graduate Degree
    Good knowledge of various ICC rules and regulations.
    CDCS/CSDG Preferred
    Minimum 3/4 years on the job experience in a Trade Services Department of a bank at a supervisory level.
    An understanding of AML within the UAE and Central Bank regulations relating to transactional processing

Technical Competencies

Behavioural Competencies