Job Purpose
To manage a team within a pre-assigned section in Central Operations with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.
Key Accountabilities
• Independently plan, develop, carry out and supervise a range of activities within a pre-assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Undertake other duties at a similar level or at a higher as required when requested by line management
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures
• Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations
• Perform business continuity recovery team activities
Other Accountabilities
Other Accountabilities
Job Context
Assist in operational roll out of new products by interacting with cross functional teams
Education
Experience and Skills
• High School at the minimum but with 3 year’s prior experience in banking operations or Diploma level (or equivalent) with 2 years prior banking operational experience
• Basic computer skills
• An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
• Good English language aptitude