Job Purpose
To manage and oversee end-to-end CCAD activities, ensuring efficient and accurate processing of service requests. Responsible for reviewing, authorizing and managing all documentation, managing and maintaining system inputs/data and supervising the daily work among sub-divisions staff to ensure various functions are completed accurately as per the SOP (Standard Operating Procedures) and within the predefined timelines. The role ensures strong control mechanisms, adherence to regulatory requirements, timely service delivery and effective support to business units and customers.
Key Accountabilities
Act as a primary link in co-ordinating with Business Units on matters related to documentation, facility limits maintenance and administration
Ensure that all facility agreements and related documents prepared are complete in all respects and are as per approval terms, prior to release of documents to Business Units for execution
Ensure security documents received from Business Units are properly executed in all respects for their accuracy prior to release of limits. Advice Business units of pending/discrepant documents with appropriate advice/comments for rectification
Upon completion of document verification, notify the Operations Control Unit for fee recovery, limit activation and transfer documents to the Collateral Management team for collateral/EIRC updates, scanning, and lodgement
Supervise the scanning of security documents and authorize their entry into Electronic Data Management System (EDMS). Oversee the lodgement, removal and proper release of security documents maintained under CCAD custody
Verification of Core Banking and Credit/Trade Management Systems Inputs: Ensure accuracy and compliance in verifying all core banking system inputs, including but not limited to:
• Limits activations and modifications
• Customer risk ratings updates
• Interest rate updates at limits and account levels
• Special tariff codes updates
• Customer attributes updates for conditions and related parties
• Administrative extension date updates
• Limits blocking and sub allocation
• Collection of facility arrangement fees
• Issuance of balance confirmations and liability/no liability certificates
• Debiting charges for confirmations and certificates
• Processing reversal transactions
• Relationship Manager/Credit Controller code updates
• Renegotiation flags for classified clients
• Linking and de linking companies under grouping
Risk and Control Management
• Implement risk controls, monitor incidents and maintain audit readiness.
• Conduct root cause analysis (RCA) for operational issues.
• Support the business continuity recovery team
Process Improvement & System Enhancement
• Identify improvement opportunities and manage automation initiatives.
• Collaborate with IT for UAT, system enhancements, and new product rollout
Team Leadership & Development
• Lead, train, and motivate the team.
• Ensure team compliance with policies and guidelines.
• Provide support to the Bank’s objective of increasing Emiratisation levels by identifying and recommending positions that can be Emiratised.
Stakeholder Engagement
• Ensure compliance with CBUAE regulations, internal policies, AML and risk frameworks.
Other Accountabilities
Other Accountabilities
Job Context
The role operates in a highly regulated environment that demands strict adherence to policies, evolving CBUAE regulatory frameworks, and competitive market dynamics. The Manager must balance operational efficiency, customer service, and risk mitigation while ensuring timely processing of high-volume transactions. The position requires strong coordination across multiple units and continuous enhancement of controls to safeguard bank’s interest.
Education
Experience and Skills
Education Level
Bachelor’s degree in finance, Accounting, Business Administration, or related field.
Preferable: Certification in Banking & Finance
Experience
7–10 years of banking experience, including minimum 2 years in in credit administration.
Experience in managing teams and large-scale transactional operations.
Strong knowledge of banking products.
Skills
Operational risk & control understanding
Analytical and problem-solving ability
Leadership and team management
System proficiency (core banking, workflow tools)
Strong stakeholder communication