Job Purpose
To provide customer support in any pre assigned section within Operations with a view to achieving timely and accurate processing and completion of work in line with bank laid down policy, process and procedures and delivering quality customer support in line with agreed service standards
Key Accountabilities
To carry out a range of processing functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Undertake other duties at a similar level or at a higher level, when required.
To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures
Immediate escalation to the Manager Central Operations of any breach, risk or loss event suspected.
Perform user acceptance testing pertaining to operations
Participate in BCP activities abd be part of the units BCP recovery team as directed by the Unit Manager
Other Accountabilities
Other Accountabilities
Job Context
Education
Experience and Skills
Education level High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat.
Work Experience - Not Required.
Specialist Skills/Competencies Required for the Role
• Basic computer skills
• Basic English language aptitude
• Good Inter personal skills