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Assistant Relationship Manager Job

Date:  28-Feb-2023
Business Unit:  Wholesale Banking Group
Job ID:  1766

Job Purpose

A member of CIBG team who will be maintaining client relationships while providing support to the business team for their portfolios of clients. Jobholder will be the named point of contact for a portfolio of customers dealing with a range of requests.

Key Accountabilities

Independently carries out the role of client link facilitator:

•    Prepare and / or assist in preparing facility letters and co-ordinate execution of documentation and drawdown of facilities
•    Periodic report generation to facilitate for Audit and Central Bank requirements
•    Monitor and ensure the utilization of the credit facilitates at par with competition
•    Prepare all management reports relating to credit approvals, excesses, extensions, early business alerts. To ensure all controls are complied
•    Constantly strive to enhance wallet-share of customer business
•    Review | Discuss | Follow-up | Action on excesses | Past dues | and other indiscretions for regularisation
•    Identify | Discuss | escalate early warning signals in the portfolio;
•    Preparation of weekly periodic reviews for the unit
•    Following  with the internal department in the event of customer queries on transactions
•    Support review of the excess report and other risk reports
•    Timely and appropriate correspondence with the clients
•    Responsible for any account opening or related requirements for existing and new clients
•    To Ensure all housekeeping requirements are complied with 
•    Act as principal point of contact in the RM’s absence

Other Accountabilities

Liaise with Unit-Head and Business Credit for various routine transactions | portfolio review:

•    Assist in preparing annual budgets for the portfolio in line with agreed strategy
•    Review the performance of the client on Operating Income, Funded assets and Deposits vis-à-vis budgeted numbers

Compliance with bank policy and department procedure guidelines"

•    Awareness and compliance of all polices of the bank (as amended time to time) which impact the scope of work

Other Accountabilities

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections eg:Current projects, operating context / environment.

Assistant Relationship Manager acts as a vital support to the team to increase efficiency. Also, act as a point of contact and back-up to ensure effective client satisfaction.


Bachelors Degree related to a business field such as accounting or economics is required
MBA | CA | ACCA | CFA | CAIIB | preferred

Experience and Skills

Minimum 3-5 years banking experience in relationship management. Good knowledge of Corporate Banking products and UAE Market knowledge is preferable.

Behavioural Competencies

Change and Innovation - Proficient
Communication - Proficient
Evaluating and Solving Challenges - Proficient
Results Orientation - Proficient
Working and collaborating with others - Proficient

Technical Competencies

Relationship Management-CIBG-Basic
Service Excellence-CIBG- Proficient
Product Knowledge-CIBG-Basic
Financial Analysis- CIBG-Proficient
Credit Risk Analysis-CIBG-Proficient
Governance, Compliance and Audit-CIBG-Proficient

Job Segment: Relationship Manager, Bank, Banking, CFA, MBA, Customer Service, Finance, Management